RETURNS AND EXCHANGES
All dried floral arrangements and mirrors are bespoke and custom made for the client, we do not accept returns for such product, but are happy to provide and exchange or credit for our candles. If you are unhappy with your order in any way, it can be returned or exchanged provided that it is a standard (not custom) item and is as new and in saleable condition.
There will be no returns or exchanges on sale items.
Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you. However normal lead times will apply if the item is not in stock.
Please advise us upon receipt of your purchase if you wish to exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting firstname.lastname@example.org about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred.
Please be aware that our dried arrangements are very delicate and are easily broken. We will only except an arrangement as faulty if the circumstances of the fault are of reason. We do not accept fault for sun damage and fading of the flowers, nor for the accidental knocking of the arrangement resulting in damage. However we are happy to repair your arrangement at a cost based on the repairs needed and also happy to advise the customer the best way to care for their one of a kind Markantonia dried floral arrangement.
Returns & exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been used or incurred wear and tear.