Terms + Conditions

CANDLE CARE

To maximise the burn time of our candles please burn them between 1-2 hours at a time, or the time in which the entire top surface has liquified before blowing out the flame. We choose to use slightly larger wicks so your candle burns down as evenly as possible, if your wick gets too long, the flame may get too large and may smoke, so please keep your wicks trimmed to 5-8mm and burning in the centre away from the glass. If necessary trim and adjust wicks when your candle is blown out and cool. 

CANDLE CAUTION

During the burning of your candle, the glass may get hot, so please be careful. Please never handle your burning candle and do not leave your candle burning unattended. Never burn your candle on, or beside anything flammable. Please do not burn your candle in breezy areas, where the candle may get knocked. Please burn your candle away from children or pets.

PRICING AND PAYMENT

All prices on the Mark Antonia Ltd online store are given in New Zealand Dollars and exclude delivery costs.
 We accept payment by direct debit, bank transfer & most credit cards through our Paypal account.
Please note Mark Antonia Ltd online store has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable. Please see the shipping section for more information about delivery costs and delivery dates. Unpaid invoices will incur a %2.5 fee for every month overdue at our discretion.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available or if the lead time has changed, due to unforeseen circumstances. In this case we will do our best to fulfil the order, cancel the order or help in any other way we can.
All dried floral arrangements are made upon order and we will endeavour to let the customer know when they can expect their product. Please be aware, due to the seasonal availability of flowers some dried flowers may not always be available, however we will do our utmost to provide the customer with appropriate alternatives.

ONLINE PROCESS

We must receive payment in full before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Items will then be dispatched once payment has been received. For more information regarding delivery dates and times please refer to the shipping section below.

RETURNS AND EXCHANGES

All dried floral arrangements and mirrors are bespoke and custom made for the client, we do not accept returns for such product, but are happy to provide and exchange or credit for our candles. If you are unhappy with your order in any way, it can be returned or exchanged provided that it is a standard (not custom) item and is as new and in saleable condition.
There will be no returns or exchanges on sale items.
Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you. However normal lead times will apply if the item is not in stock.
Please advise us upon receipt of your purchase if you wish to exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting info@markantonia.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred.
Please be aware that our dried arrangements are very delicate and are easily broken. We will only except an arrangement as faulty if the circumstances of the fault are of reason. We do not accept fault for sun damage and fading of the flowers, nor for the accidental knocking of the arrangement resulting in damage. However we are happy to repair your arrangement at a cost based on the repairs needed and also happy to advise the customer the best way to care for their one of a kind Mark Antonia Ltd dried floral arrangement.
Returns & exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been used or incurred wear and tear.

CONTENT ACCURACY

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Please be aware that all arrangements are hand made and of organic origin, the product will vary to due to seasonal availability but also customer request. We will endeavour to reach all of our customers needs but as these are grown, please be aware that what is photographed might not always be available at the time.
Prices on site are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.

PRIVACY AND SECURITY

We are committed to protecting our customer’s privacy. Mark Antonia Ltd will never distribute any personal information to third parties under any circumstance.

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